71-75 Shelton Street, Convent Garden, London WC2H 9JQ

Tel: +44 (0) 20 3129 2716
Email: info@baulla.com

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

UK – £3.80
EUROPE – £10.99
REST OF THE WORLD – £10.99

Which payment methods are accepted in the Online Shop?

All payments are processed through our PayPal account with majority of debit and credit cards accepted.

How long will delivery take?

UK – Standard Recorded Delivery within two (2) to five (5) working days from date of our Dispatch Confirmation.
EUROPE – Maximum seven (7) day delivery service.
REST OF THE WORLD – Maximum fourteen (14) day delivery service.

How secure is shopping in the Online Shop? Is my data protected?

All payments are processed through our PayPal account and we do not see or keep any of your payment details.

What exactly happens after ordering?

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (the Contract) will only be formed when we send you the Dispatch Confirmation.

Do I receive an invoice for my order?

Yes, you will receive an invoice via email.

Send us an email

For queries regarding Baulla, please contact us by filling in the form below or alternativly emailing us on info@baulla.com and one of the Baulla team members will respond as soon as possible.